What to do when you're not entirely happy!
At Cougars we have a complaints procedure in place for your satisfaction. If there is anything that you feel you would like to discuss with us to make your experience better or if you have any queries about best practice, please fill in the form below.
Your query will be addressed to our welfare officer, who will then liaise between you and your child's head coach. This means you should feel confident to say anything that you may not feel comfortable saying directly to your head coach. All queries are dealt with in the strictest confidence. We thank you for your feedback which can only improve our service.
Please keep in mind to NEVER approach a coach at class to make a complaint as, firstly, this is taking time away from other children who need the constant supervision for safety reasons and secondly, your coach does not deal with complaints, our welfare officer does. Please do not be offended when you are asked to use the required complaints procedure. Please also expect to wait up to a week for your complaint to be dealt with as it may need to be investigated. Thanks for your patience.
Your query will be addressed to our welfare officer, who will then liaise between you and your child's head coach. This means you should feel confident to say anything that you may not feel comfortable saying directly to your head coach. All queries are dealt with in the strictest confidence. We thank you for your feedback which can only improve our service.
Please keep in mind to NEVER approach a coach at class to make a complaint as, firstly, this is taking time away from other children who need the constant supervision for safety reasons and secondly, your coach does not deal with complaints, our welfare officer does. Please do not be offended when you are asked to use the required complaints procedure. Please also expect to wait up to a week for your complaint to be dealt with as it may need to be investigated. Thanks for your patience.
